IT Helpdesk at NRI FT serves as the single point of contact for all IT-related queries and support requests. It provides 24×5 business-day support through an incident management tool, email, chat, and phone, with end-to-end ownership of incidents through to resolution. The Helpdesk also acts as a coordination layer between third-party IT vendors and in-house IT support teams to ensure timely and effective issue resolution.
NRI FT India uses infrastructure as a code to automate the infrastructure setup on Cloud, thus offering quick deployment, maintaining consistent environments, less probability of errors. For Infrastructure as a code, Terraform and Cloud Formation templates are used at havoc. Codes are developed and tested in a staging environment, before deploying the production infrastructure with the same.
NRI FT India provides Level1 Production Support solution, serving as the single point of contact for all end client user requests, through a wider coverage in terms of local business hours.